System integration is never a one-size-fits-all process. Even the most robust platforms encounter configuration errors, authentication problems, or network-related issues when connecting enterprise systems. For users, these moments often translate into frustration, manual troubleshooting, or waiting on support teams.

To address this, ZigiOps now has a built-in AI assistant to provide instant troubleshooting help whenever users hit a roadblock while connecting their systems.

How ZigiOps Troubleshooting Assistant works?

When a user tries to connect a system in ZigiOps SaaS Cloud and an error occurs—for example, a failed authentication attempt or unreachable endpoint—the platform now displays a new button: “Help me fix this.”

• The button appears directly under the error message.

• Once clicked, ZigiOps analyzes the error details (system type, URL, proxy settings, authentication type, and full error message) to suggest a possible root cause of the issue and way to fix it instantly.

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The result is shown directly inside ZigiOps in a scrollable box beneath the error, guiding the user through troubleshooting without leaving the platform.

For example:

• If the error is an HTTP 401 Unauthorized while connecting to ServiceNow, the AI might suggest checking the credentials, confirming URL reachability, or testing network connectivity.

• If the issue cannot be clearly diagnosed, the assistant advises contacting the ZigiWave Support Team through the official portal or email.

Key Benefits

• Instant troubleshooting: Users get immediate context and next steps instead of guesswork.

• Practical solutions: The AI doesn’t just explain the error—it provides actionable steps like verifying URLs, testing connectivity, or re-checking authentication settings.

• Seamless experience: All guidance is embedded inside ZigiOps—no need to switch tools or run manual searches.

• Support fallback: When no clear resolution is available, the system directs users to ZigiWave Support.

Security and Safeguards of the ZigiOps AI Troubleshooting Assistant

Since ZigiOps is used in enterprise environments where data security is paramount, the feature has been carefully designed with strict safeguards:

• No direct user-to-AI communication: All requests are routed internally through the ZigiOps platform.  

But that’s not all. Additionally, ZigiOps AI features extend to workflow helper, tied u. At the heart of this is the desire to ease the users at each step of the integration process. As a result, users can utilize the help of an AI to easily seek help and resolve integration errors.

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A Step Forward for Users

With this new feature, ZigiOps goes beyond being an integration platform. It becomes an intelligent assistant that helps users resolve problems in real time. Whether it’s a misconfigured URL, expired credentials, or a firewall block, the platform now provides meaningful hints to guide users toward resolution faster.

This is a major step toward reducing downtime, improving productivity, and making enterprise integrations smoother than ever.

Ready to leverage ZigiOps? Book a demo or start a free trial today!