In this video, we walk you through the process of integrating Micro Focus Operations Bridge Manager (OBM) with ServiceNow using ZigiOps — a powerful, no-code integration platform available both on-premises and in the cloud. With just a few easy steps, you can enable seamless, real-time, bidirectional data flow between your monitoring and ITSM platforms.

What you’ll learn in this guide:

Step 1 – Setting Up ZigiOps

Choose the deployment method that fits your environment:

• On-Prem: Install ZigiOps locally after checking system prerequisites

• Cloud: Simply log in to the ZigiOps UI — no installation required

Once inside, the Dashboard gives you a comprehensive view of integration status, license usage, and access to integration templates.

Step 2 – Connecting OBM (OpsBridge)

Navigate to Connected Systems and provide:

• OBM Instance URL

• Username and password

• RTSM and downtime credentials

Click Save and Test to validate the connection and automatically retrieve metadata from OBM.

Step 3 – Connecting ServiceNow

Enter your ServiceNow instance details:

• Instance URL

• Authentication type (Basic Auth or OAuth)

• Username and password

Test the connection to ensure successful integration readiness.

Step 4 – Selecting a Template

Choose a built-in template for OBM → ServiceNow integration, or upload a custom one.
Templates support common use cases such as OBM Event to ServiceNow Incident and are fully customizable.

Step 5 – Configuring the Integration

Define your integration flow:

• Source system: OBM (event-based)

• Target system: ServiceNow (incident-based)

Supported actions include:

• Create Incident

• Update Incident

• Fetch Incident

This ensures that every critical event in OBM translates into a properly tracked incident in ServiceNow.

Step 6 – Setting Field Mapping & Web Listeners

ZigiOps' built-in Web Listener detects OBM events in real-time and forwards key data to ServiceNow, including:

• Short description

• Event state, urgency, and impact

• CMDB references

Listeners also receive updates from ServiceNow, keeping both systems in sync at all times.

Step 7 – Fetch & Backsync Mechanisms

Enable automated syncing via:

• Fetch Incident: OBM actively pulls updates from linked ServiceNow incidents

• Backsync: ZigiOps polls ServiceNow for changes and syncs them back to OBM

Field mappings are fully configurable — easily add, remove, or adjust fields based on evolving business needs.

Final Step – Activating the Integration

After configuration is complete, hit Save and activate the integration.
ZigiOps will immediately begin syncing events and incidents, ensuring unified visibility and faster incident resolution.

Experience End-to-End IT Operations Automation
With ZigiOps, OpsBridge and ServiceNow work together effortlessly — no manual updates, no silos, just smooth and secure data flow.

Want to see it live? Book a demo or start your free trial today.

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