May 28, 2019

OBM ServiceNow Integration with ZigiOps video

Event/incident exchange in Micro Focus OpsBridge and ServiceNow

Videos
OpsBridge
ServiceNow

In this video, we walk you through the process of integrating Micro Focus Operations Bridge Manager (OBM) with ServiceNow using ZigiOps — a powerful, no-code integration platform available both on-premises and in the cloud. With just a few easy steps, you can enable seamless, real-time, bidirectional data flow between your monitoring and ITSM platforms.

What you’ll learn in this guide:

Step 1 – Setting Up ZigiOps

Choose the deployment method that fits your environment:

  • On-Prem: Install ZigiOps locally after checking system prerequisites
  • Cloud: Simply log in to the ZigiOps UI — no installation required

Once inside, the Dashboard gives you a comprehensive view of integration status, license usage, and access to integration templates.

Step 2 – Connecting OBM (OpsBridge)

Navigate to Connected Systems and provide:

  • OBM Instance URL
  • Username and password
  • RTSM and downtime credentials

Click Save and Test to validate the connection and automatically retrieve metadata from OBM.

Step 3 – Connecting ServiceNow

Enter your ServiceNow instance details:

  • Instance URL
  • Authentication type (Basic Auth or OAuth)
  • Username and password

Test the connection to ensure successful integration readiness.

Step 4 – Selecting a Template

Choose a built-in template for OBM → ServiceNow integration, or upload a custom one.
Templates support common use cases such as OBM Event to ServiceNow Incident and are fully customizable.

Step 5 – Configuring the Integration

Define your integration flow:

  • Source system: OBM (event-based)
  • Target system: ServiceNow (incident-based)

Supported actions include:

  • Create Incident
  • Update Incident
  • Fetch Incident

This ensures that every critical event in OBM translates into a properly tracked incident in ServiceNow.

Step 6 – Setting Field Mapping & Web Listeners

ZigiOps' built-in Web Listener detects OBM events in real-time and forwards key data to ServiceNow, including:

  • Short description
  • Event state, urgency, and impact
  • CMDB references

Listeners also receive updates from ServiceNow, keeping both systems in sync at all times.

Step 7 – Fetch & Backsync Mechanisms

Enable automated syncing via:

  • Fetch Incident: OBM actively pulls updates from linked ServiceNow incidents
  • Backsync: ZigiOps polls ServiceNow for changes and syncs them back to OBM

Field mappings are fully configurable — easily add, remove, or adjust fields based on evolving business needs.

Final Step – Activating the Integration

After configuration is complete, hit Save and activate the integration.
ZigiOps will immediately begin syncing events and incidents, ensuring unified visibility and faster incident resolution.

Experience End-to-End IT Operations Automation
With ZigiOps, OpsBridge and ServiceNow work together effortlessly — no manual updates, no silos, just smooth and secure data flow.

Want to see it live? Book a demo or start your free trial today.

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