Freshservice to Jira Integration with ZigiOps | Step-by-Step No-Code Guide

In this video, we guide you through the complete process of integrating Freshservice with Atlassian Jira using ZigiOps – a powerful no-code integration platform. Whether you're working on an iPaaS or on-premises setup, ZigiOps ensures a smooth, secure, and fast deployment with no need for additional coding or system modifications.

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Freshservice to Jira Integration with ZigiOps | Step-by-Step No-Code Guide

In this video, we guide you through the complete process of integrating Freshservice with Atlassian Jira using ZigiOps – a powerful no-code integration platform. Whether you're working on an iPaaS or on-premises setup, ZigiOps ensures a smooth, secure, and fast deployment with no need for additional coding or system modifications.

What you’ll learn in this video:

Step 1 – Installing ZigiOps

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Get started with a quick and easy installation process that takes less than five minutes. We explain how to access ZigiOps, whether on-prem or cloud.  

Step 2 – Exploring the Dashboard

Discover the ZigiOps Dashboard where you can monitor connected systems, integration status, license details, system health, and record activity — all in one place.

Step 3 – Adding Connected Systems

Learn how to add Freshservice and Jira as connected systems using ZigiOps' intuitive menu, which allows quick selection from a library of supported platforms.

Step 4 & 5 – Connecting to Jira and Freshservice

We walk through the simple connection setup using instance URLs, user credentials, or API tokens, and show how to use proxy settings if needed.

Step 6 – Using Integration Templates

See how to leverage ZigiOps’ built-in template gallery or import custom templates to suit specific integration use cases.

Step 7 – Configuring the Integration

Dive into configuring the Freshservice to Jira integration. Define data types for sync, set correlation logic, and test connections. Metadata collection begins automatically to help with mapping and customization.

Step 8 – Action Levels & Customization

ZigiOps supports various action levels such as:

• Creating Freshservice tickets

• Updating Freshservice tickets

• Updating Jira bugs

We'll show you how to set custom triggers using polling intervals, define trigger conditions, and use field mappings to control exactly what data moves between systems.

Advanced Field Mapping
Gain deep insights into how ZigiOps allows precise data selection and customization, ensuring both platforms remain synchronized with real-time updates for better collaboration and decision-making.

Whether you're an IT admin, service desk manager, or DevOps engineer, this video will help you unlock seamless, real-time integration between Freshservice and Jira — all without writing a single line of code.

Feel free to book a demo with our integration experts or start your Free ZigiOps trial immediately!