xMatters – VMware vROps Integration

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Data Types: Events

xMatters (Events) → vROps (Events)

xMatters (Alerts) →vROps (Alerts)

xMatters - VMware vROps Integration Use Case

With ZigiOps, you can easily sync your ITOM, ITSM, and SRE teams by syncing xMatters and VMware vRealize Operations (vROps).

ZigiOps collects xMatters Events and reports them to vROps with all related information. Any updates to the transferred events are synchronized in both directions.

The opposite use case where vROps alerts are sent to xMatters is also possible.

Challenges for xMatters and vROps users

xMatters allows your teams to automate workflows and guarantee continuous service availability. VMware vRealize Operations gives you full visibility into the health of your physical, virtual, and cloud systems.

IT teams at large tech companies sometimes use both apps to monitor different aspects of their environment. In that case, there is a risk of creating duplicate records or informational silos. Keeping xMatters and vROps in sync is crucial for successfully tackling different issues as soon as they arise.

How do we solve them?

With ZigiOps, you can set up an integration between xMatters and vROps in minutes. You don’t need any API or coding skills. You get a fully customizable and scalable template with a vast array of actions, conditions, and transformations to match your exact use case, regardless of its complexity.

With this integration between xMatters and vROps you can keep both apps updated in real-time, improve operational efficiency, and solve issues before they affect your customers.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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