TOPdesk – vROps Integration

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Data Types: Incidents / Alerts

vROps (Alert) TOPdesk (Incident)

TOPdesk – vROps Integration Use Case

With ZigiOps, you can instantly connect TOPdesk and vROps so your teams can get the data in real time.

When an alert is triggered in vROps, ZigiOps allows you to redirect it automatically, based on specific conditions, or manually, if that’s necessary. ZigiOps collects it based on your configuration, and creates a new incident in TOPdesk, containing all details from the vROps alert.

If the vROps alert is updated, ZigiOps detects that and logs the update in TOPdesk. Updates include lifecycle synchronization, regular fields, and custom attributes.

Challenges for TOPdesk and vROps users

TOPdesk is a service management tool that can organize many services in various tams of an organization. It helps businesses manage a facilities’ work orders, maintenance schedules, assets and on-site guest visits. vROps is a tool from VMware that helps IT administrators monitor, troubleshoot, and manage the health and capacity of their virtual environment.

IT Service Management and IT Operations Management (ITSM and ITOM) are often intertwined, especially in large companies. However, different teams often use different software tools for each aspect of them. This means that data exchange and synchronization can be challenging.

Integrating TOPdesk and vROps will help you align ITSM and ITOM and make sure that cross-team collaboration is efficient.

How do we solve them?

ZigiOps’ agile integration between TOPdesk and VMware vROps allows your teams to use the two applications simultaneously, while extending the functionalities of each.

A seamless end-to-end data flow between TOPdesk and vROps will help your teams work better together. Sync alerts with incidents between the two software tools, including custom fields. Set up your integration in minutes and deploy it right away. Customize it as needed for your specific use case scenario in a few clicks.

With the help of ZigiOps you can optimize defect resolution and tracking, simplify ticket creation and handling, streamline root cause analysis, and get rid of bottlenecks and duplicated tasks.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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