TOPdesk – OpsBridge Integration

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Data Types: Incidents / Events

OpsBridge (Event) TOPdesk (Incident)

TOPdesk - OpsBridge Integration Use Case

With ZigiOps, you can easily align ITSM and ITOM by connecting TOPDesk and OpsBridge Manager (OBM).

OBM receives events from different tools, which ZigiOps allows you to automatically redirect. For example, if OBM receives a new event in the event browser, ZigiOps creates a new incident in TOPdesk, containing all OBM event details. The incident number is returned to OMi event as an external ID.

The OBM event is then updated. This update is reported to the related incident in TOPDesk. Updates include lifecycle synchronization, regular fields, custom attributes, and annotations.

The TOPdesk incident is updated. ZigiOps automatically reports the update to the relevant event in OBM. Updates include lifecycle synchronization, regular fields, custom fields, and requests or actions notes.

Challenges for TOPdesk and OpsBridgeUsers

TOPdesk is a service management tool that can help businesses organize services in various departments and manage a facilities’ work orders, maintenance schedules, assets and on-site guest visits. OpsBridge is a widely used software tool for operations management. It is excellent for identifying the root cause and helps in faster resolution by reducing the problems in critical events.

If different teams at your organization use the two applications without integrating them, this means that ITOM and ITSM aren’t aligned. Especially in large companies, this boosts the risk of miscommunication, delays and corrupted records, because data is transferred manually between these apps.

Integrating TOPdesk and OpsBridge will help you align ITSM and ITOM and make sure that cross-team collaboration is fast and efficient.

How do we solve them?

ZigiOps’ integration between TOPDesk and Micro Focus OpsBridge extends the functionalities of both tools: each team can use the application they prefer and still easily access the functionalities of both.

Our agile, no-code integration allows for a seamless end-to-end dataflow between TOPDesk and OpsBridge. Sync events and incidents, annotations, requests, and action notes between the two management software tools. Configure your integration and start using it in minutes.

With ZigiOps’ no-code integration you can streamline defect resolution, automate ticket handling and change requests, and eliminate bottlenecks and duplicated tasks.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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