SolarWinds – Jira SM

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Data Types: Events / Alerts / Issues

SolarWinds (Events) Jira SM (Issues)

SolarWinds (Alerts) Jira SM (Issues)

SolarWinds – Jira Service Management Integration Use Case

You can use this integration if your main APM system is SolarWinds and you want to synchronize SolarWinds events/alerts with issues in Jira SM.

When an event/alert is triggered in SolarWinds, the ZigiOps integration will pick it up automatically and will create a related issue in Jira SM. There is a high degree of control on data filtering to make sure the platform collects only the required SolarWinds events/alerts, and there’s also a full control of data field mapping to define how ZigiOps reports data to Jira SM. Regular fields, custom properties and lifecycle fields are part of the synchronization.

Updates in SolarWinds for events/alerts already transferred to Jira SM are collected automatically and are synchronized with the related issue in Jira SM for regular fields, custom fields, lifecycle fields and comments.

Challenges for SolarWinds and Jira Service Management users

SolarWinds helps you optimize and troubleshoot all systems in your organization. It provides monitoring and lifecycle management of your assets and helps you improve end-user experience. Jira Service Management is a powerful ITSM/helpdesk solution used to manage IT infrastructure and handle both customers’ and employees’ IT requests. 

In large organizations it is quite common for different departments to use different tools. If you’re using both SolarWinds and Jira SM without syncing them, this means you’re risking creating silos, miscommunication and delays.

If you integrate Jira Service Management and SolarWinds, you can solve diverse business challenges in fraction of the time. Using an integration platform can enhance your cross-team communication and operational efficiency.

Using an integration platform can improve the collaboration between your teams and speed up issue resolutions.

How do we solve them?

A powerful no-code platform, like ZigiOps, allows you to effortlessly integrate SolarWinds and Jira Service Management. This will extend the functionalities of each application and help you keep your teams connected.

With ZigiOps you can sync events and alerts from SolarWinds into Jira SM. Deploy your integration and start using it in a few minutes. Customize any part of it to adapt to all your use cases—and solve your most important business challenges.

Thanks to ZigiOps, you can optimize both ITSM and IT infrastructure monitoring and management, automate and centralize ticket creation and handling, react faster to outages, and improve root cause analysis.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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