Kubernetes - ServiceNow Integration

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Data Types: Topology / Metrics / CMDB CIs

Kubernetes (Events) ServiceNow (Incidents)

Kubernetes (Topology) ServiceNow (Topology, without relationships)

Kubernetes - ServiceNow Integration Use Case

With this Kubernetes ServiceNow integration, you can connect the two tools effortlessly and sync all related fields such as Description, Severity, Type, Source, Node, etc.

ZigiOps collects host and event data from Kubernetes and reports it to ServiceNow. In addition to that, the data integration platform performs regular checks to keep topology up to date.

ZigiOps collects Kubernetes Events and reports them to ServiceNow with all related host information. Correlation is synced with already transferred events for update synchronization.

Challenges for ServiceNow and Kubernetes users

Many Dev and DevOps teams use Kubernetes (also known as K8s) to automate deployment and manage containerized applications, workloads, and services. Kubernetes is an open-source solution that regroups units called containers to facilitate the management, configuration, and automation of applications, and make development processes more agile.

ServiceNow, on the other hand, is a widely used IT service management (ITSM) system. Thousands of companies across the world use ServiceNow to manage different aspects of their IT infrastructure and in particular their workflows, service requests, and incidents.

ITSM and DevOps teams often need to work together to facilitate and improve the rollout and management of different services and applications. In case you’re using both Kubernetes and ServiceNow for processes that partially overlap, a powerful data integration platform like ZigiOps will provide you with a seamless end-to-end data flow between systems.

How do we solve them?

With ZigiOps’ Kubernetes ServiceNow integration, you can connect the two systems in real time and transfer data between them seamlessly. Optimize cross-team collaboration, to help your teams achieve more at a fraction of the time.

ZigiOps is an agile no-code data integration platform that lets you link Kubernetes and ServiceNow in a few clicks. Our templates are built to cover common industry use cases and can be set up and deployed immediately. In addition to that, you have endless customization possibilities to build a Kubernetes ServiceNow integration to fit your exact use case scenario, thanks to our wide array of actions, conditions, workflows, and transformations, as well as our flexible data filtering and mapping options.

Connect your teams and departments, automate your workflows, and set up a seamless end-to-end data flow between all systems, starting today.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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