Jenkins ServiceNow integration

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Data Types: Builds Jobs Projects Pipelines Incidents

Jenkins (jobs) ServiceNow (Incidents) → ServiceNow (Incidents)

Jenkins (builds) → ServiceNow (Incidents)

Jenkins ServiceNow integration Case

Combining ITSM and DevOps systems can bridge the gap between traditional IT service management and modern software development practices. This integration promotes collaboration, efficiency, automation, and a focus on delivering value to both internal and external customers.

Our no-code integration platform ZigiOps makes it easy to establish a seamless Jenkins ServiceNow integration. In a matter of minutes, service management and DevOps teams are able to exchange valuable data on critical for the end users issues. Incidents are easily handled and remediated on time.  

A company uses both Jenkins and ServiceNow in its daily IT operations. The DevOps team relies on Jenkins for continuous data integration and delivery, as well as monitoring processes like successful builds or failed jobs.

The service management team, on the other hand, uses ServiceNow to resolve customer requests and problems. Both teams need to communicate daily and share progress and updates on their tasks.

The DevOps team is tracking failed jobs/builds. When there are such, they must log them into the ServiceNow instance as incidents. This helps the service desk have a clear view of issues. ZigiOps helps both teams by automatically fetching the failed (or successful) jobs/builds and logs them directly into ServiceNow along with their corresponding details.

Thanks to the integration platform’s advanced functionalities, IT teams can perform detailed filtering by time, result, status and other important fields of the integrated Jenkins and ServiceNow instances.

Why ZigiOps

Why choose ZigiOps for your Jenkins ServiceNow integration?

ServiceNow and Jenkins are frequently components of the technology stack used by mid to large-scale companies. While both serve as comprehensive DevOps solutions, one IT team utilizes ServiceNow for task and project management, while another IT team depends on Jenkins to oversee the detection of flawed builds and jobs.

The integration of DevOps and IT Service Management (ITSM) bridges the gap between rapid software development and stable IT service delivery. It enables organizations to streamline processes, ensuring that changes to IT environments are efficiently managed, tested, and deployed while maintaining service quality and compliance.

This synergy fosters collaboration, automates workflows, and enhances visibility across the entire IT service lifecycle, ultimately leading to improved efficiency and customer satisfaction. Unfortunately, in most of the cases, those systems are not connected at all, resulting in pilling up manual data logging back-and-forth and building frustration.

A Jenkins ServiceNow integration offers organizations the ability to automate and streamline their IT service management and DevOps processes, enhancing overall operational efficiency.

The Jenkins ServiceNow integration allows for seamless coordination between development and IT teams, resulting in faster incident resolution, reliable change management, and more efficient deployment of software updates. Additionally, the combination of Jenkins and ServiceNow provides improved visibility and reporting capabilities, enabling better decision-making and compliance tracking across the IT service lifecycle.

ZigiOps is a fully no-code integration platform that simplifies integration tasks, making them accessible even to non-technical users.

ZigiOps effortlessly handles complex integration scenarios with just a few clicks. By leveraging ZigiOps as an integration solution, organizations enable their IT teams to collaborate in real-time.

Regardless of location, they can work seamlessly together, and expedite the resolution of customer-related issues.

Integrating ServiceNow and Jenkins with ZigiOps facilitates the flexible transfer of various data types between DevOps teams. This integration is highly scalable, adapting to evolving requirements as your organization grows and transforms.

Why do a Jenkins ServiceNow integration?

Companies should strongly consider adopting the Jenkins-ServiceNow integration for several compelling reasons. Firstly, this integration streamlines the development and IT service management (ITSM) processes, enabling seamless communication between development teams using Jenkins and IT teams using ServiceNow. This synergy improves collaboration, reduces manual data entry, and minimizes errors, ultimately increasing efficiency and productivity.

Secondly, the integration enhances visibility and transparency across the software development lifecycle. It enables real-time tracking of build and deployment activities within ServiceNow’s incident and change management modules, making it easier to identify and address issues promptly.

Additionally, by automating incident creation and updates based on Jenkins pipeline executions, companies can respond faster to IT incidents and minimize downtime, ultimately improving customer satisfaction. Moreover, this integration helps enforce compliance and governance by ensuring that the proper approvals and documentation are in place before deploying changes.

Lastly, embracing Jenkins-ServiceNow integration demonstrates a commitment to modernizing IT operations, staying competitive, and delivering better services to customers, making it a valuable investment for forward-thinking companies.

How beneficial is the Jenkins ServiceNow integration?

The Jenkins-ServiceNow integration offers significant benefits to organizations by bridging the gap between software development and IT service management. It streamlines and enhances incident management, automating the creation of incident records in ServiceNow based on Jenkins pipeline executions.

This automation speeds up issue identification and resolution, reducing service disruptions and improving overall system reliability.

Additionally, the integration improves change management processes by automating the change approval workflow, ensuring that code changes deployed via Jenkins pipelines align with ITSM change policies.

This reduces the risk of unauthorized or unplanned changes, enhancing stability and compliance.

Moreover, the Jenkins ServiceNow integration enhances visibility and transparency across the software development lifecycle, providing real-time tracking of build and deployment activities within ServiceNow. This enables better coordination between development and IT teams, leading to quicker issue resolution and more efficient collaboration.

ZigiOps’ no-code Jenkins ServiceNow integration improves cross-team collaboration, helps you eliminate silos and errors, brings optimizations in your workflows and processes, and most importantly boosts customer and employee satisfaction.

Common challenges for Jenkins and ServiceNow users

An open-source DevOps solution like Jenkins is often combined with a powerful ITSM platform like ServiceNow.

Both systems are immensely popular among enterprises from various niches and sizes and are used to help optimize crucial workflow processes within them.

The Jenkins-ServiceNow integration is a powerful combination that enhances the DevOps and IT service management (ITSM) processes within organizations.

This integration enables seamless communication between Jenkins, the automation server for continuous integration and continuous delivery (CI/CD), and ServiceNow, a leading ITSM platform.

By integrating these two tools, organizations can automate incident management, change management, and other IT service processes triggered by Jenkins pipeline executions. It facilitates real-time tracking of software deployments and their impact on IT services, allowing for rapid incident resolution and change approval.

Furthermore, the Jenkins-ServiceNow integration promotes collaboration between development and IT teams, streamlining workflows and improving overall efficiency. This combination empowers organizations to achieve faster, more reliable software delivery, while ensuring proper governance and ITSM best practices are followed throughout the development lifecycle.

How do we solve them?

Explore the power of ZigiOps, a fully no-code solution that ensures the security and privacy of your data during transfer while automating the entire process. ZigiOps simplifies the Jenkins-ServiceNow integration, allowing you to set up and deploy it within seconds, all with advanced mapping capabilities.

Effortlessly establish an automated end-to-end data flow through ZigiOps’ seamless Jenkins-ServiceNow integration, enabling you to resolve issues faster than ever before. Our customizable templates make it a breeze to create data integration between the two systems in just a few clicks

Leveraging predefined actions, conditions, and transformations, you can tailor and deploy your integration within minutes.

By connecting these systems with ZigiOps, you eliminate manual tasks, mitigate the risk of errors, and foster improved collaboration among your teams.

Streamline and automate workflows and processes effortlessly using our agile, no-code data integration platform, enhancing communication across your various teams and departments.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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