Connect ConnectWise with your DevOps and ITSM tools. Built for Managed Service Providers who can’t afford manual work.
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Faster, secure, no-code integrations designed specifically for the uniquerequirements of government agencies and public institutions.
Manual Ticket Duplication
Teams waste hours copying ConnectWise ticket details into Jira or Azure DevOps by hand, introducing errors at every step.
Stale Status Across Systems
Developers close issues in Jira while the ConnectWise ticket stays open. Customers follow up on work that’s already been resolved — a credibility problem no MSP can afford.
Lost Notes and Attachments
Internal notes, file attachments, and ticket history don’t travel between systems, leaving teams without the context they need.
Development Bottlenecks
Development Bottlenecks Service desk teams can’t see dev progress, engineers lack service context. Escalations slow down and releases slip
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Manual Ticket Duplication
Teams waste hours copying ConnectWise ticket details into Jira or Azure DevOps by hand, introducing errors at every step.
Stale Status Across Systems
Developers close issues in Jira while the ConnectWise ticket stays open. Customers follow up on work that’s already been resolved — a credibility problem no MSP can afford.
Lost Notes and Attachments
Internal notes, file attachments, and ticket history don’t travel between systems, leaving teams without the context they need.
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Development Bottlenecks
Service desk teams can’t see dev progress, engineers lack service context. Escalations slow down and releases slip
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps monitors ConnectWise for new and updated tickets. The moment one is detected, it is extracted — including summary, status, priority, company, contact, site, owner, notes, attachments, and custom fields — and a corresponding Jira issue is created or updated automatically. All required and optional Jira fields are populated. Changes in Jira flow back to ConnectWise the same way, keeping both teams working from current data at all times.
ZigiOps monitors ConnectWise for new and updated service tickets. Each qualifying ticket is extracted — including summary, status, priority, company, contact, site, owner, notes, attachments, and custom fields — and a corresponding Azure DevOps work item is created or updated automatically. All required and optional work item fields are populated. Updates made in Azure DevOps flow back to ConnectWise in real time, keeping service desk and engineering teams aligned without manual effort. Perfect solution for MSPs.