Nutanix – ServiceNow Integration

ZigiOps connects Nutanix infrastructure change events, such as cluster expansions, node additions, storage policy updates, or VM migrations, with ServiceNow change management, ensuring that all planned and executed hyperconverged infrastructure changes are traceable to formal ServiceNow change records. Change managers gain visibility into Nutanix-level infrastructure modifications within their standard ITSM change process, enabling proper risk review, scheduling coordination, and post-change validation. This integration is particularly valuable for organizations in regulated industries where every infrastructure change must be documented, approved, and auditable as part of a formal change management framework.

When Nutanix detects a health issue or performance degradation within the hyperconverged infrastructure cluster, such as a node failure, storage capacity warning, or VM resource contention event, ZigiOps automatically creates a ServiceNow incident with all relevant Nutanix alert data accurately mapped. Infrastructure and IT operations teams receive a structured, actionable incident in ServiceNow immediately, enabling them to respond through the formal ITSM process without relying on manual alert monitoring or ad hoc ticket creation. Alert resolution in Nutanix can also trigger automatic updates or closures of the linked ServiceNow incident, keeping both the infrastructure monitoring and ITSM layers synchronized throughout the event lifecycle.