Fr ServiceNow and Freshservice, always in sync
Run two service desks as one. ZigiOps syncs Freshservice tickets with ServiceNow incidents in real time — status, priority and comments flow both ways, no scripts required.
ServiceNow Teams running both Freshservice and ServiceNow — during a migration, an acquisition, or a multi-brand support model — end up with tickets split across two systems with no shared view.
ZigiOps links each Freshservice ticket to its ServiceNow incident and keeps status, priority and comments synchronized in real time — no scripts, no manual updates.
How the ServiceNow ↔ Freshservice mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
ServiceNow Every field that matters, mapped both ways
Map ServiceNow entities to Freshservice entities down to the individual field, without writing a script.
More control over how ServiceNow ↔ Freshservice syncs
Updates flow the moment they happen — no polling delays, no scheduled batch jobs.
Scope every sync with filters on ticket type, priority, group or any custom field.
Built-in logic decides which update wins and logs every decision for full traceability.
Sync resumes on its own after downtime or network interruptions — nothing to restart by hand.
Validate field mappings and rules against real data before the integration goes live.
See sync status and catch failures early, without digging through logs.
When a sync fails, ZigiOps surfaces the likely cause and a suggested fix — no log-diving required.
One ticket, two service desks aligned
A brand or business unit runs Freshservice while the rest of the organization runs ServiceNow. ZigiOps keeps both records in step.
A team logs a ticket with priority, description and requester.
A matching ServiceNow incident appears instantly, mapped field-for-field and linked to the ticket.
Status and comments sync back to Freshservice as the incident is worked.
Resolving the incident closes the Freshservice ticket automatically, with a full audit trail.
ServiceNow ↔ Freshservice FAQ
Is the ServiceNow–Freshservice sync bidirectional?
Yes. Tickets and incidents stay aligned in both directions in real time, with conflict-resolution logic keeping both systems authoritative.
What fields map between the two?
Ticket ↔ incident, status ↔ state, priority, and comments and attachments — all in both directions with full fidelity.
Can I use this during a phased ITSM migration?
Yes. Many teams run ZigiOps during a migration from Freshservice to ServiceNow (or the reverse), keeping both systems in sync until cutover is complete.
Can I connect multiple Freshservice or ServiceNow instances?
Yes. ZigiOps supports unlimited connections, useful for multi-brand support models or organizations with regional instances.
Can I limit the sync to specific ticket types?
Yes. Conditional triggers let you scope the sync by ticket type, priority or group, so only the tickets that matter cross over.
Do I need to script anything in ServiceNow or Freshservice?
No. The entire integration is configured no-code in ZigiOps — no business rules or Freshservice automations to build or maintain.
See ServiceNow ↔ Freshservice sync live
Book a demo and we'll connect your ServiceNow and Freshservice instances in real time.