Achieve seamless collaboration between IT and development teams with bi-directional integration between Jira and ServiceNow.
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Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps bridges the gap between service desk teams operating in ServiceNow and developers working in Jira by synchronizing ticket priority, resolution status, and SLA metadata across both platforms. When a service ticket approaches its SLA breach threshold, the linked Jira issue can be automatically re-prioritized to trigger faster engineering attention. This integration keeps customer-facing commitments intact while giving development teams the context they need to act quickly.
When a change request is approved in ServiceNow and requires structured development work, ZigiOps automatically creates a corresponding Jira story in the relevant project, pre-populated with change details, scope, priority, and target delivery dates. Development teams can immediately pick up the work in their existing agile workflow, while progress updates and story status changes in Jira are reflected back in the ServiceNow change record in real time. This eliminates the manual translation step between ITSM governance and agile delivery, ensuring that approved changes move into development without delay and that change managers always have visibility into implementation progress without leaving ServiceNow.
Organizations managing change requests in ServiceNow can use ZigiOps to automatically generate corresponding Jira tasks for development or QA teams to plan and execute the required work. As implementation progresses in Jira, status updates flow back into ServiceNow, keeping the change record accurate and audit-ready. This bidirectional sync ensures that change approvers always have visibility into delivery progress without needing to chase updates across systems.
When IT operations teams detect a recurring incident in ServiceNow that points to an underlying software defect, ZigiOps automatically creates a linked Jira issue for the development team to investigate and resolve. Updates made in either system, such as status changes, comments, or priority shifts, are reflected in real time on both sides. This eliminates manual handoffs between IT and engineering, reduces resolution time, and keeps both teams working in their preferred tools without any coding required.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
