Datadog ↔ Cherwell: two-way sync without the scripts
Give your service desk Datadog context. ZigiOps turns Datadog Monitors into Cherwell Incidents in real time — status, priority and notes flow both ways, no scripts required.
Datadog 
Cherwell Datadog catches issues first, but Cherwell is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Monitor into an Incident — or it falls through the cracks.
ZigiOps turns every Datadog Monitor into a Cherwell Incident automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the Datadog ↔ Cherwell mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Datadog 
Cherwell Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Datadog connector Cherwell connector See Datadog ↔ Cherwell sync live
Book a demo and we'll connect your Datadog and Cherwell instances in real time.