Bitbucket – ServiceNow integration

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Data Types: Issues, Pull requests, Commits

Bitbucket Issue ServiceNow Incident

Bitbucket – ServiceNow Integration

With a ZigiOps integration, you can keep Bitbucket issues in sync with ServiceNow incidents in cases when your teams need to keep track on them. The data transfer will be automatic and updates will be reflected immediately.

If there is an issue the developers are working on, and they are using Bitbucket to track and manage their code, the service desk team will need information about the issue – what are the current updates, what is the phase the developers are at, when will it be resolved, etc. This way the service desk team will be able to respond to customer requests related to that issue easily and also keep track on other possible related issues.

When Bitbucket and ServiceNow are integrated, ZigiOps will automatically collect the details for the Bitbucket issue and transfer them to ServiceNow. A new incident in ServiceNow will be created with all the data for the issue, like subject, description, priority, status, comments, etc.

Also, if there are any commits or pull requests added to the issue, the integration platform will add them to ServiceNow as comments, so all the necessary info will be available to the service desk team in real time.

Common challenges for Bitbucket and ServiceNow users

Bitbucket provides a central place to manage git repositories, collaborate on source code and manage the development flow. It is mostly used for code creation and review. ServiceNow is one of the most common ITSM and service desk tools. It enables workflow automation and helps organize service tickets. The two applications are often met in the environments of organizations. If they are both used, but not synchronized, this often leads to errors, delays and miscommunication. A Bitbucket ServiceNow integration can help resolve these issues.

How do we solve them?

You can now do a flawless integration between Bitbucket and ServiceNow in minutes with ZigiOps. You can easily sync issues and transfer updates for commits and pull requests. No coding knowledge is needed, everything is set with just a few clicks. ZigiOps provides out-of-the-box templates that are easily customizable. You can do advanced filtering and mapping to match your specific criteria. A ServiceNow Bitbucket integration will allow you to speed up your development and issue resolutions and boost customer satisfaction.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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