CRM · two-way · real-time

Microsoft Dynamics 365 integration, without the scripting

Connect Microsoft Dynamics 365 to your ITSM, DevOps, CRM and monitoring tools with no-code, two-way, real-time sync — records stay aligned across every system, comments and attachments included.

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Live sync

99.8% success

Microsoft Dynamics 365

Case

MD-1042

ServiceNow

Synced record

S-482

Case↔ synced

Account↔ synced

Contact↔ synced

What ZigiOps connects Microsoft Dynamics 365 to

Supported data types

CaseAccountContactOpportunityAll Discovered FieldsCustom Fields

Example mapping · Microsoft Dynamics 365 ↔ ServiceNow

Case ↔ Incident

99.8%+

Sustained real-time sync success

65–90%

Less manual cross-system work

45–75%

Faster incident & change cycles

Up to 10×

Reduction in operational friction

Microsoft Dynamics 365 integration FAQ

How do I connect Microsoft Dynamics 365 cases to our internal ticketing tool so support and account teams see the same status?

ZigiOps keeps Microsoft Dynamics 365 cases and your ITSM tool's incidents in sync automatically, so escalations reach the right team with full context and resolution status flows back to the account owner.

Can escalations from Microsoft Dynamics 365 automatically create an incident in ServiceNow or Jira?

Yes — that's the most common use case. A case escalation in Microsoft Dynamics 365 creates a fully-contextualized incident automatically, with no manual re-typing.

Does the account team get notified when the linked ticket is resolved?

Yes. Resolution status flows back to Microsoft Dynamics 365 automatically, so the account owner sees it without asking IT for an update.

See your Microsoft Dynamics 365 data sync live

Book a demo and we'll connect Microsoft Dynamics 365 to your target system in real time.

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