DevOps · two-way · real-time

Azure DevOps integration, without the scripting

Connect Azure DevOps to your ITSM, DevOps, CRM and monitoring tools with no-code, two-way, real-time sync — records stay aligned across every system, comments and attachments included.

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Live sync

99.8% success

Azure DevOps

Work item

AD-1042

ServiceNow

Synced record

S-482

Work item↔ synced

Bug↔ synced

Task↔ synced

What ZigiOps connects Azure DevOps to

Supported data types

Work itemBugTaskEpicCommentsAttachmentsAll Discovered FieldsCustom Fields

Example mapping · Azure DevOps ↔ ServiceNow

Work item ↔ Incident

State ↔ State

Why teams connect Azure DevOps

Azure DevOps is where engineering plans and ships the work — but the request that starts it, and the SLA it's measured against, usually live in ServiceNow. Without a live connection, a work item and its originating incident drift apart the moment either side updates: a status change in one tool doesn't reach the other until someone remembers to copy it over.

ZigiOps keeps Azure DevOps work items and ServiceNow records synchronized in real time — status, comments and attachments included — so engineering and the service desk are always looking at the same picture. The most common pairing is Azure DevOps ↔ ServiceNow.

99.8%+

Sustained real-time sync success

65–90%

Less manual cross-system work

45–75%

Faster incident & change cycles

Up to 10×

Reduction in operational friction

Azure DevOps integration FAQ

Can ZigiOps sync Azure DevOps and Jira both ways?

Yes — work items and issues stay aligned in both directions in real time, including state, comments and attachments.

How do I connect Azure DevOps to our service desk so support tickets automatically become work items for engineering?

ZigiOps syncs Azure DevOps with ServiceNow, Jira Service Management or any ITSM tool in real time — a service-desk ticket becomes a fully-contextualized Azure DevOps work item automatically, with no manual re-entry.

Can status updates in Azure DevOps flow back to the original ticket automatically?

Yes. Status, comments and attachments sync both ways, so the requester sees progress without anyone leaving Azure DevOps to update them.

Do we need to change our existing Azure DevOps workflow or board setup to connect it?

No. ZigiOps maps to your existing fields and workflow states — nothing about how your team already uses Azure DevOps has to change.

See your Azure DevOps data sync live

Book a demo and we'll connect Azure DevOps to your target system in real time.

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