Jira BMC Remedy integration: two-way sync without scripts
No more manual updates between Jira and BMC Remedy
Give engineering and the service desk one shared record. ZigiOps syncs Jira Issues with BMC Remedy Incidents in real time — no scripts required.
Jira 
BMC Remedy Engineering tracks work in Jira, but the service desk runs on BMC Remedy. When an Incident needs a code fix, or an Issue needs to reach the person who filed it, someone re-types it into the other system by hand.
ZigiOps links Jira Issues to BMC Remedy Incidents in both directions, so status, priority and comments stay in sync — engineering and the service desk work from the same up-to-date record.
How the Jira ↔ BMC Remedy mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Jira 
BMC Remedy Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
Jira connector BMC Remedy connector See the Incident management solution → See Jira ↔ BMC Remedy sync live
Book a demo and we'll connect your Jira and BMC Remedy instances in real time.