Zendesk Support ↔ Dynatrace · bidirectional · real-time
Zendesk Support and Dynatrace, always in sync
Connect Zendesk Support and Dynatrace. ZigiOps keeps Tickets and Problems in sync in real time — no scripts required.
Live sync
99.8% success
Zendesk Support Record
ZS-1042
Dynatrace Synced record
D-482
Ticket↔ synced
Priority↔ synced
Status↔ synced
The problem
Zendesk Support and Dynatrace solve different halves of the problem, but nothing connects them out of the box — teams end up re-entering the same information in both systems by hand.
The solution
ZigiOps connects Zendesk Support and Dynatrace bidirectionally and in real time — Tickets and Problems stay synchronized automatically, with no manual data entry.
How the Zendesk Support ↔ Dynatrace mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
Zendesk Support 
Dynatrace Ticket
Problem
Priority
Priority
Status
Status
Comments
Comments
Configured visually — no code, no pipelines. Every field stays in sync in real time.
99.8%+
Sustained real-time sync success
65–90%
Less manual cross-system work
45–75%
Faster incident & change cycles
Up to 10×
Reduction in operational friction
See Zendesk Support ↔ Dynatrace sync live
Book a demo and we'll connect your Zendesk Support and Dynatrace instances in real time.