Zabbix – ServiceNow Integration

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Data Types: Events / Incidents / Topology / CMDB CIs

Zabbix (Host Topology) ServiceNow (Topology)

Zabbix (Trigger Events) ServiceNow (Events)

Zabbix (Trigger Events) ServiceNow (Incidents)

Zabbix - ServiceNow Integration Use Case

With this Zabbix ServiceNow integration, you can sync the two tools effortlessly. There are three distinct use cases we have identified: Zabbix Hosts to ServiceNow Servers, Zabbix Events to ServiceNow Incidents, and Zabbix Events to ServiceNow Events. Let’s look into the details.

ZigiOps polls and collects Host or Event data from Zabbix, processes it through the field mapping configuration and sends a request to ServiceNow to create either a new Server (Server CIs) or a new Event/Incident. The data integration platform performs regular checks to keep all records up to date.

For each integration you can configure specific trigger conditions and use ZigiOps’ extended mapping and filtering capabilities to match your unique use case.

Challenges for ServiceNow and Zabbix users

Thousands of companies rely on ServiceNow manage their service requests and IT infrastructure as a whole.

Zabbix is an open-source enterprise monitoring solution, which helps organizations track networks, servers, virtual machines and cloud services.

Businesses sometimes use both Zabbix and ServiceNow to oversee different aspects of their infrastructure.

If you’re using both Zabbix and ServiceNow without a data integration between them, you risk creating silos, discrepancies, and incomplete records. Connecting your enterprise applications in real time is crucial to the success of your business.

How do we solve them?

ZigiOps is a powerful no-code data integration platform that allows you to connect ServiceNow with Zabbix in a few minutes.

You can use ZigiOps' out-of-the-box template and configure it to match your use case scenario, regardless of its complexity level. With ZigiOps you get a wide array of workflows, actions, conditions, and transformations.

This integration allows you to automate your workflows, optimize cross-team collaboration, and detect and resolve issues faster than ever.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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