vROps – ServiceNow Integration

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Data Types: Topology / Events

vROps (Custom Group Members) → ServiceNow (VM Instances)

vROps (Topology Enrichment) → ServiceNow (VM Instances Topology)

vROps ServiceNow Integration Use Case

ZigiOps collects ServiceNow topology information that does not exist in the VMware vROps database but needs to be monitored. The integration platform takes the host information and reports it to vROps, enriching the topology information with data from ServiceNow. ZigiOps performs regular checks to keep topology up to date.

ZigiOps collects ServiceNow events and reports them to vROps with related host information. Correlation with existing events in vROps or synchronization with hosts from vROps discovery become easy to handle.

Challenges for VMware vRealize Operations and ServiceNow users

ServiceNow is one of the most popular IT service management (ITSM) applications. Thousands of companies rely on it to manage their IT infrastructure, service requests, and incidents and distribute tasks to the right teams. VMware vROps gives organizations full visibility into the health of their physical, virtual, and cloud IT systems.

To guarantee the high availability of all systems and services, IT teams at large companies sometimes use both applications to oversee and manage different aspects of their infrastructure. This makes synchronization between ServiceNow and vROps particularly important in order to

collect all necessary data for an instant overview of all systems.

If you’re using the two applications without integrating them, you risk creating duplicate or incomplete records and informational silos. This slows down incident detection and handling uses up your resources, and can result in costly downtimes and service interruptions.

How do we solve them?

ZigiOps syncs data between vROps and ServiceNow, and helps you monitor all systems efficiently, and detect and resolve issues faster than ever. With our integration platform, you can set up a seamless end-to-end dataflow, optimize cross-team collaboration and serve your customers better.

You can now sync ServiceNow with vROps in a few minutes. With our out-of-the-box templates, you get a wide array of workflows, actions, conditions, and transformations that are ready to deploy. You can use them for all of your ServiceNow to VMware vRealize Operation integration needs and challenges. This way, you can enrich vROps topology and keep it up to date in real time.

Connect your teams, automate processes, and improve end-to-end data flow, starting today.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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