SolarWinds – ServiceNow Integration

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Data Types: Events / Alerts / Incidents / Alarms

SolarWind (Events) ServiceNow (Incidents)

SolarWinds (Alerts) ServiceNow (Changes)

SolarWinds – ServiceNow Integration Use Case

If your main monitoring system is SolarWinds and you want to synchronize events/alerts from monitoring into incidents in ServiceNow, this integration will help you do that.

When an event/alert is triggered in SolarWinds, the ZigiOps integration will pick it up automatically and will create a related incident/change in ServiceNow. You have control on all data filtering functionalities to make sure the platform collects only the required SolarWinds events/alerts. Additionally, you have full control of the data field mapping to define how ZigiOps reports data to ServiceNow. Regular fields, custom properties and lifecycle fields are all part of the integration.

Updates in SolarWinds for events/alerts already transferred to ServiceNow are collected in real-time and synchronized with the related Incident/Change in ServiceNow for regular fields, custom fields, lifecycle fields and comments.

Challenges for SolarWinds and ServiceNow users

SolarWinds allows monitoring and lifecycle management of your resources and helps you identify critical issues before they affect your customers. ServiceNow is a cloud-based platform that helps enterprises improve the efficiency of their operations by workflow automation and streamlining of routine work tasks.

You might be using SolarWinds to monitor your enterprise infrastructure and ServiceNow to handle customer requests and issue alerts. However, if you are using both tools separately, you are most probably experiencing delays and data silos due to manual work.

If you integrate ServiceNow and SolarWinds, you can automate creating and handling of incidents and alerts and automate the transfer of critical data. This improves the collaboration between your teams and speeds up issue resolutions.

How do we solve them?

A no-code integration platform, like ZigiOps, allows you to seamlessly automate data transfer between SolarWinds and ServiceNow. You don’t need any coding knowledge to set up and deploy your integration with ZigiOps.

The integration platform automatically collects new Events and Alerts from SolarWinds and creates new Incidents or Changes in ServiceNow, based on your pre-defined conditions. All the necessary information will be transferred in real-time.

With our pre-built workflows, you get a wide set of actions, conditions, and transformations that are ready to use. Customize your integration to adapt it to your own needs, and make it fit your exact use case, regardless of its complexity.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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