SAP Solution Manager - ServiceNow Integration

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Data Types: Alerts, Tickets, Events

SAP Solution Manager - ServiceNow Integration

If your organization is using SAP SolMan to monitor and manage your applications, and also ServiceNow to organize issues and requests, you can get lots of benefits from integrating both systems.  

This will allow your teams to collaborate much more efficiently and resolve issues in a blast. With ZigiOps you can do that without writing a single line of code.

ZigiOps delivers alerts created in SAP SolMan directly into ServiceNow as tickets. Specific events can also be a part of the integration. With the conditional field mapping and advanced filtering, you can easily set which alerts, events or fields to be synchronized.

If there are any updates in the SAP Solution Manager alert or event, ZigiOps will detect them and make the necessary changes in ServiceNow as well.  

The integration is bi-directional, so when the ticket in ServiceNow is resolved or closed, ZigiOps can confirm the corresponding alert in SAP SolMan.

This integration can be created with a few clicks using the ZigiOps platform. Automate ticket creation and handling and cut down response times. Work smarter and improve the overall experience of your customers.

Common challenges for SAP Solution Manager and ServiceNow

SAP Solution Manager allows organizations to manage and monitor their applications, as well as adapt to new processes and automate logistics. ServiceNow helps enterprises streamline incident management and resolution. It is also used to create workflows and coordinate the work of different teams.

If you are using both SAP SolMan and ServiceNow, but you have not integrated them, you risk getting delays, misalignment of teamwork and errors due to manual transfer of data. Using an integration platform can help you avoid these challenges and enhance your operational efficiency.

How do we solve them?

With ZigiOps you can make a SAP Solution Manager and ServiceNow integration in minutes without the need for any coding. ZigiOps provides out-of-the-box templates you can load in a few clicks, as well as extended field mapping and filtering to meet even the most complex scenarios. You can directly deliver all alarms and events from SAP SolMan into ServiceNow.

When your systems are connected, your departments speed up response times and resolve critical issues faster than ever. This results in boosted customer satisfaction and improved business metrics.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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