One record, two systems: New Relic and Cherwell in sync
Give your service desk New Relic context. ZigiOps turns New Relic Applications into Cherwell Incidents in real time — status, priority and notes flow both ways, no scripts required.
New Relic 
Cherwell New Relic catches issues first, but Cherwell is where the team tracks and resolves them. Without a link between the two, someone has to manually turn every meaningful Application into an Incident — or it falls through the cracks.
ZigiOps turns every New Relic Application into a Cherwell Incident automatically, and keeps status, priority and notes synchronized in both directions for as long as the issue is open.
How the New Relic ↔ Cherwell mapping works inside ZigiOps
A look at the visual field-mapping canvas ZigiOps engineers use to configure this pair — point, click, connect. No scripts, no pipelines.
New Relic 
Cherwell Per field, not per record — if only the priority changed on one side, only that field is resolved, not the whole ticket.
Lock specific fields (e.g. Priority) to always defer to one system, regardless of which side changed last.
Route simultaneous conflicting edits to a review queue instead of silently picking a winner, when that's the safer default.
New Relic connector Cherwell connector See New Relic ↔ Cherwell sync live
Book a demo and we'll connect your New Relic and Cherwell instances in real time.