New Relic – Cherwell Integration
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Data Types: Alerts / Incidents / Change requests / CMDB CIs / Other/Custom records
New Relic – Cherwell Overview
ZigiOps delivers all problems discovered by NewRelic directly into your Cherwell, helping you automate ticket creation and handling. The integration populates the Configuration Item (CI), which then easily distinguishes each application’s tickets.
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any
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