Connect Jira Service Management and ServiceNow and automate the data exchange between your teams and departments.
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Trusted by Enterprise Teams Worldwide
Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
Organizations migrating from ServiceNow to Jira Service Management, or vice versa, can use ZigiOps to maintain bidirectional incident synchronization throughout the transition period, preventing service disruptions caused by partial system adoption. New incidents and updates created in either platform are automatically reflected in the other, giving teams on both sides a consistent view of active work during the migration window. ZigiOps stores none of the synchronized data, ensuring full compliance with data governance requirements during the sensitive transition period.
Development-side teams using Jira Service Management for internal IT support can escalate complex incidents or change requests to enterprise ServiceNow workflows when they require formal ITSM governance, CAB approval, or cross-organizational coordination. ZigiOps handles the data translation and field mapping between the two systems, ensuring that escalated records arrive in ServiceNow with all necessary context pre-populated. This escalation path preserves process integrity while allowing smaller teams to operate efficiently in a more agile ITSM tool.
In large organizations where different departments or subsidiaries use Jira Service Management and ServiceNow in parallel, ZigiOps enables structured ticket routing and synchronization between the two platforms, ensuring no service request or incident is lost at the boundary between systems. Tickets originating in one platform are automatically mirrored in the other based on configurable routing rules, with full field mapping and real-time status synchronization. Teams on either platform continue working without interruption while the organization maintains end-to-end visibility across its entire service delivery operation.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
