Jira Service Management – Dynatrace Integration

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Data Types: Problems / Issues / Incidents

Dynatrace (Problem) → Jira Service Management (Incident)

Jira Service Management - Dynatrace Integration Use Case

This integration is geared towards teams who are using Dynatrace to monitor the performance of their applications, and need to be able to forward problems to Jira Service Management seamlessly.

ZigiOps collects Dynatrace Problems and reports them to Jira Service Management as Incidents. The related host details and other information are synchronized between the two systems.

The relevant information from the Jira Service Management Incidents is returned to the Dynatrace Problem in the form of comments.

Challenges for Jira SM and Dynatrace users

Jira Service Management is one of the most popular service desk/ITSM solutions on the market, used to manage IT infrastructure and handle both customers’ and employees’ IT requests. Dynatrace is a powerful application performance monitoring tool that many companies rely on to guarantee the optimal performance of their software.

Customer satisfaction and operational efficiency depend on how fast you solve these issues. Keeping your teams in sync is essential for the success of your operations, and one of the best ways to achieve that is through a software integration platform.

How do we solve them?

ZigiOps’ fully customizable templates make integrating your systems a quick and effortless process. Connect Jira SM and Dynatrace with ZigiOps’ bi-directional integration between the two apps and benefit from a seamless end-to-end data exchange, to help your teams work better together.

With ZigiOps, you get a wide set of actions, conditions, and transformations that are ready for you to deploy and to use.With our integration platform, you get to streamline the entire data exchange process and keep both systems in sync and updated in real-time. This way, you can eliminate errors, detect issues before they impact your infrastructure, and solve them faster than ever.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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