GitHub – ServiceNow integration

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Data Types: Issues, Pull requests, Tasks, Incidents, Problems

ServiceNow (Incident) GitHub (Issue)

ServiceNow (Task) GitHub (Issue)

ServiceNow (Problem) GitHub (Issue)

GitHub – ServiceNow integration

If your development team is using GitHub to manage projects and versions, and on the other hand ServiceNow to organize customer service requests, an integration between the two systems will bring lots of benefits. Here is an example of how ZigiOps can help. 

The service desk team has received a new incident in ServiceNow, and they find out it is due to a software bug. The details need to be transferred to GitHub, so the integration platform extracts the incident and automatically creates a new issue in GitHub with the corresponding title, description and all other necessary details, like labels, assignees, milestones, etc.

When there is a new pull request with commits in GitHub, ZigiOps will automatically add a new comment in the ServiceNow incident with the pull request number. The incident state will be updated, as well.  

As the integration is bi-directional, if the pull requests are merged and there are linked issues ZigiOps will fix/resolve/close them in GitHub in real time. The ServiceNow incident will also be updated accordingly. Once the issue is closed in GitHub, ZigiOps will close the incident in ServiceNow, too. 

Common challenges for GitHub and ServiceNow users

GitHub provides hosting for software development teams that use Git. It offers distributed version control and SCM, as well as bug tracking, feature requests, task management, and more. ServiceNow is among the most popular ITSM and service desk tools. It helps companies automate workflows and manage service requests. GitHub and ServiceNow are often used together in organizations, but when they are not connected, this might cause silos, errors and critical delays. A ServiceNow GitHub integration can solve these challenges.

How do we solve them?

You can easily integrate ServiceNow and GitHub with ZigiOps and sync issues, incidents, pull requests, problems, tasks, and more. No coding is required, it is set with a few clicks, using the out-of-the-box templates. There are advanced filtering and mapping options, so you can easily customize it, too. A ServiceNow GitHub integration will help you eliminate silos and errors, improve teamwork and streamline issue resolutions.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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