Dynatrace – ServiceNow Integration

Connect your ITSM, Monitoring, Cloud, DevOps, and CRM tools with our no-code integrations that are easy to set up and customize. Modify and scale on the go as your business needs change.

Data Types: Problems / Topology / Metrics

Dynatrace (Topology) ServiceNow (Topology)

Dynatrace - ServiceNow Integration Use Case

Dynatrace Agents discover servers that need monitoring but are missing in ServiceNow’s database. ZigiOps immediately steps in and collects all the server information. It then sends it to ServiceNow Configuration Management Database (CMDB). This way, ZigiOps helps enrich the existing topology information with a new one from Dynatrace.

Additionally, ZigiOps makes regular checks on Dynatrace and ServiceNow to keep the database updated.

ZigiOps also gets Dynatrace Problems and sends them directly to ServiceNow’s system as Incidents. All related host details and additional information are synchronized. The relevant information from the ServiceNow Incidents gets back to the Dynatrace Problem as Comments.

Challenges for Dynatrace and ServiceNow users

Dynatrace is a well-established application-monitoring software that enables teams to get a crucial birds-eye view of vital for the organization’s operations and processes.

ServiceNow is a popular help desk solution. The system gives its users the ability to easily handle internal processes such as Incident management.

Enterprises use more than one system to handle different aspects of the processes in their IT environment. If you are using Dynatrace to monitor your environment and ServiceNow to handle issues and they are not connected, data discrepancies will occur. Integrating both systems will enable your teams to communicate effectively, preventing from any delays in the information transfer.

How do we solve them?

ZigiOps is a modern no-code integration tool that allows for a seamless connection between Dynatarce and ServiceNow. Align ITOM and ITSM in a matter of minutes to fully utilize the capabilities of both systems.

Integrate Dynatrace and ServiceNow and transfer problems, topology, and metrics immediately. Sped up departments’ collaboration and performance starting from today.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

No items found.

No items found.

Share this with the world

Related resource:


Didn’t find the integration you were looking for? Fill in the form below to request an integration:

Thank you for your submission!
Oops! Something went wrong while submitting the form.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. View our Cookie Policy for more information