Datadog – ServiceNow Integration

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Data Types: Problems / Incidents / Change requests / CMDB CIs / Other / Custom records

Datadog (Events)ServiceNow (Incidents)

Datadog – ServiceNow Integration Use Case

If you are using both Datadog and ServiceNow to monitor and manage different operations, projects, and IT requests, an integration between the two will help you sync your teams in real-time and accelerate performance.

When Datadog has detected a problem, and this problem needs the attention of the ITSM team. ZigiOps automatically transfers the problem and opens a new incident in ServiceNow. This way the ITSM team can take appropriate actions immediately.

If there are any changes or updates for this problem, ZigiOps detects and adds them in ServiceNow in seconds. ZigiOps provides extended field mapping and filtering, so you can make sure only the necessary incidents and requests are transferred.

Our integration between ServiceNow and Datadog is bi-directional and whenever there is an update in one of the systems, the other automatically gets it as well.

Challenges for Datadog and ServiceNow Users

Datadog is a tool that helps you manage and monitor logs, security, networks, real users, and more. ServiceNow is one of the most popular tools that help companies manage digital workflows for ITSM operations.

In large organizations, it is very common for both of these tools to be used. However, if you have not connected the two systems, you are most probably experiencing data silos and delays due to the manual transfer of data.

If you connect Datadog and ServiceNow, you can process and distribute critical issues in seconds. Using an integration platform can significantly speed up response times and enhance your user experience.

How do we solve them?

With ZigiOps you can sync problems, incidents, change requests, CMDB CIs, and custom records from Datadog to ServiceNow automatically. You don’t need to do any coding to set up and deploy your integration. Updates from Datadog are recorded in real-time into ServiceNow.

The integration between Datadog and ServiceNow connects people, functions, and systems across your organization. It allows you to improve service reliability and accelerate time to market.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

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