Cherwell – ServiceNow Integration

Connect your ITSM, Monitoring, Cloud, DevOps, and CRM tools with our no-code integrations that are easy to set up and customize. Modify and scale on the go as your business needs change.

Data Types: Incidents / Change Requests / Service Requests

Cherwell (Incidents) → ServiceNow (Incidents)

Cherwell (Change Requests) → ServiceNow (Change Requests)

Cherwell - ServiceNow Integration Use Case

If your teams are using different ITSM tools such as Cherwell and ServiceNow, ZigiOps can easily integrate them to sync all related data. Another use case scenario, where you will need an integration is when you want to connect your Cherwell instance to the ServiceNow one of your customers.

ZigiOps can automate the data exchange between Cherwell and ServiceNow in both cases. Set up and launch your integration in a few clicks thanks to ZigiOps’ powerful UI. You don’t need any further development or coding knowledge to modify or scale your integration – everything is configured through the UI itself.

Our integration platform has predefined templates, which you can further modify to fit within your use case. ZigiOps goes one step ahead and brings deep integrations which enable you to relate entities of any type and capture complex data dependencies.

When an incident/change or service request/custom record is created in either Cherwell or ServiceNow, ZigiOps automatically picks it and transfers it to the other system. ZigiOps synchronizes all regular and custom fields, along with comments, attachments and more. Our integration platform doesn’t have a database, so the information is simply transferred between ServiceNow and Cherwell without being stored.

Challenges for Cherwell and ServiceNow users

ServiceNow and Cherwell are two of the leaders in the ITSM domain. Both systems assist service desk and support teams to get an overview on incidents, requests, CMDB CIs and more. If one of your teams is using Cherwell and the other ServiceNow, integrating the two will keep your entire ITSM efforts in sync.

Another use case scenario we are seeing is companies who want to align their ITSM systems with the ones of their customers. If your ITSM team is using Cherwell and your customer is leveraging ServiceNow and you want to align them, ZigiOps makes the integration possible in a few clicks.

ZigiOps is the ultimate multi-integration platform, which makes connecting systems easier than ever. Sync comments, attachments and custom fields between Cherwell and ServiceNow and vice-versa in real-time.

How do we solve them?

Keeping your ITSM systems in full sync is crucial for the success of your business. Relying on manual methods to log-in and update tickets can cause a lot of mistakes and delays. ZigiOps integrates Cherwell and ServiceNow bi-directionally in a few clicks.

Sync incidents, change and service requests, CMDB CIs, custom records and more in real-time. Set up your ServiceNow Cherwell integration in a few clicks with our predefined use case templates.

Our integration between Cherwell and ServiceNow automates the data exchange process and keeps both systems up-to-date in real-time.

• Poll Azure for new tasks every for 60 seconds
• Transform Azure tasks to Jira tasks based on the mapping
• Create new Jira task in ZigiOps

• Poll Jira tasks every 60 seconds
• Transform Jira task updates to the Azure task based on the mapping
• Update the corresponding Azure task based on the mapping
• Add comment to the Azure task for the new comment of the Jira task if any

• Poll Azure for changes on task item every 60 seconds
• Transform Azure task updates to the Jira task based on the mapping
• Update the corresponding Jira task based on the mapping
• Add Comment to the Jira task for the new comment of the Azure task if any

No items found.

No items found.

Share this with the world

Related resource:


Didn’t find the integration you were looking for? Fill in the form below to request an integration:

Thank you for your submission!
Oops! Something went wrong while submitting the form.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. View our Cookie Policy for more information