Sync Cherwell and ServiceNow to align your ITSM teams. Connect the two systems in a few clicks thanks to ZigiOps.
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Trusted by Enterprise Teams Worldwide
Used in large regulated industries, including :
Supported Entities & Data Types
Capabilities
Observability & Monitoring
Dashboards, logs, alerts, and health checks ensure smooth operation.
Bulk / Historical Sync
Migrate data when going live or consolidating toolsets.
Conditional Synchronization
Control sync by project, issue type, priority, labels, or business rules.
Advanced Field Mapping
Map any standard or custom field, including comments and attachments.
Our no-code platform creates bi-directional connections between Jira and any othertool, supporting both on-premise and cloud instances.
ZigiOps enables organizations running Cherwell and ServiceNow in parallel to maintain a consistent change management process by synchronizing change records between both systems in real time. Change requests created or approved in one platform are automatically reflected in the other, with all relevant fields, approvals, and scheduling details accurately mapped. This gives change advisory boards and IT leadership a unified view of all planned changes across the organization, reducing the risk of conflicting maintenance windows or untracked modifications.
Enterprises operating both Cherwell and ServiceNow across different departments or business units can use ZigiOps to keep incident records synchronized bidirectionally, ensuring that teams on either platform always have an accurate and up-to-date view of active issues. When an incident is created or updated in one system, ZigiOps automatically mirrors the change in the other with fully mapped fields, eliminating the need for manual ticket duplication or cross-system status checks. This is especially valuable during platform migration periods or in shared service environments where multiple ITSM tools must coexist.
How the Integration Works
Start Syncing Data
Activate your integration and watch your data flow between systems in real time. Monitor sync status, review logs, and fine-tune settings as needed — all from a single UI.
Customise Your Integration
Tailor the integration to your exact needs using the no-code visual interface. Map fields across systems — ZigiOps supports text, numeric, date, dropdown, multi-select, checkbox, user/assignee, attachment, and custom fields.
Set sync direction (one-way or bidirectional), define filters to control which records sync, configure conflict resolution rules, and apply value transformations to ensure data consistency between platforms.
Choose an Integration Template
Select from a library of pre-built integration templates designed for the most common use cases. Each template comes with preexisting field mappings, filters, and sync rules ready to go.
Simply click "Enable" and the integration will start.
Connect Your Systems
Configure the connection to your source and target systems in ZigiOps.
Authentication is supported via basic credentials or OAuth, depending on the platform. We recommend creating a dedicated user account for ZigiOps to ensure clean audit trails and easier troubleshooting. The required permissions for this user will vary based on your specific integration use case.
Install ZigiOps or Login for SaaS
Download and install the ZigiOps integration platform on your preferred environment — on-premise or cloud.
The setup takes just a few minutes with no coding required.
Integration Features
No-Code Integration
Faster Releases
Error-Free Operations
