Custom API Integration: Web Poller

Users of custom systems often grapple with challenges like data silos, bottlenecks, and faulty data during system integrations. Data silos emerge when custom systems lack standardized interfaces, making it difficult to share data with other systems. This results in isolated pockets of information that hinder collaboration and decision-making.

Bottlenecks occur due to the complexity of integrating custom systems, causing delays in data flow and processing. Additionally, faulty data can enter the integrated ecosystem if data mapping and transformation are not executed correctly, impacting the accuracy and reliability of information shared across systems. To address these challenges, organizations need to build, maintain and change custom integrations which can be a hurdle. This is why the ZigiOps offers the ability to connect your internal systems with others easy and fast.

Enterprises opt for in-house built systems to gain customization, competitive advantage, and greater control over data security. Custom solutions offer flexibility in integration, scalability, and adherence to internal standards, providing tailored solutions that align with organizational needs. However, often, those in-house built systems must be connected to another system in some way – mostly, for transferring important data.

This is a time and resource consuming task which requires full attention and technical precision. That’s why the ZigiOps Web Poller comes in handy.

Easy to deploy, the ZigiOps Web Poller fetches the desired information from your internal system/s and sends it to the preferred ITOM, ITSM, DevOps, Cloud, CRM or another in-house build platform. Whether in XM or JSON format, the ZigiOps Web Poller automatically reads the data and transfers it straightforward to the recipient system (Jira, ServiceNow, Salesforce, OpsBridge, Splunk and more.) With the ZigiOps Web Poller companies overcome the data transfer obstacles related to the lack of system documentation and the subsequent information misconducts or bottlenecks.

A manufacturing company utilizes a custom Enterprise Resource Planning (ERP) system to manage its product inventory. To improve its customer relationship management and sales processes, the company has recently adopted Salesforce as its CRM platform. However, the challenge lies in seamlessly transferring the needed data from the custom ERP system to Salesforce.

With ZigiOps Web Poller, sending important business data from the custom ERP to the Salesforce system happens fast and easy. When deployed with the enterprise’s IT infrastructure, the ZigiOps Web Poller extracts the product inventory data from the custom ERP and loads it into the company’s Salesforce instance. This allows both teams to have a clear view on the company’s catalogue – what's available and what’s not. Since such data is often sensitive and protected, using the ZigiOps Web Poller is the best option. The Web Poller does not store any data, maintaining high levels of corporate data security.